Bild Fundsachen

Lost and found

If you lost or forgot something on board of the train, please send us an e-mail to fundsachen-locomore@leoexpress.eu including the following information:

  • description of the lost object
  • time and place (e.g. seat/coach number) when you lost the object: in which train, on what date and to what time
  • postal address to which the object should be sent if found (name, street, postal code and city)

The handling of lost objects including shipping costs within Germany

  • small parcel (DHL), covered by insurance, up to 10 kg: 13,00 €
  • big parcel (DHL), coverd by insurance, up to 25 kg: 25,00 €
  • for bigger/heavier items or shipping abroad we will send you an individual offer via e-mail

An invoice will be sent by email. Payment is in advance on the following bank account:

    Leo Express GmbH
    Berliner Volksbank eG
    IBAN: DE81 1009 0000 2699 7180 01
    BIC/SWIFT: BEVODEBB
    

After receipt of the money, the lost item will be sent.

It is also possible to pick up the lost item oneself in our office in Berlin-Lichtenberg, Wönnichstraße 64. Please make an appointment beforhand via e-mail. Picking up items is possible Mon to Thu between 10 and 12 o‘clock.