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Lost and found

If you lost or forgot something on board of the FlixTrains between Berlin and Stuttgart, please send us an e-mail to including the following information:

  • description of the lost object
  • time and place (e.g. seat/coach number) when you lost the object: in which train, on what date and to what time
  • postal address to which the object should be sent if found (name, street, postal code and city)

The handling of lost objects including shipping costs within Germany

  • small parcel (DHL), covered by insurance, up to 10 kg: 13,00 €
  • big parcel (DHL), coverd by insurance, up to 25 kg: 25,00 €
  • for bigger/heavier items or shipping abroad we will send you an individual offer via e-mail

An invoice will be sent by email. Payment is in advance on the following bank account:

    Leo Express GmbH
    Berliner Volksbank eG
    IBAN: DE81 1009 0000 2699 7180 01

After receipt of the money, the lost item will be sent.

It is also possible to pick up the lost item oneself in our office in Berlin-Lichtenberg, Wönnichstraße 64. Please make an appointment beforhand via e-mail. Picking up items is possible Mon to Thu between 10 and 12 o‘clock.